Airports

Accessibility

Yellowknife Airport (YZF) is committed to helping passengers who face everyday challenges by removing barriers and offering additional services.  

Regulation 


YZF is subject to the Canadian Transportation Agency’s  Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the regulations that apply to it. 

Our obligations under the act are the following: 

Part 1 – Requirements Applicable to Transportation Service Providers 
Part 4 – Requirements Applicable to Terminal Operators 

Accessibility questions or requests 

 

Passengers with special needs can contact YZF's Administration Office with any questions about the services or amenities listed below on weekdays from 8 a.m. to 4:30 p.m. We encourage everyone who requires special assistance to inform their airline and pre-arrange ground transportation for their specific needs. 

Airport amenities 

 

YZF strives to maintain a welcoming and accessible facility. Amenities include: 

  • Accessible parking stalls 
  • Automatic doors 
  • Accessible washrooms 
  • Accessible ground transportation options  

Ground Transportation  

 

All ground transportation modes are private contracts. There is no public transit to or from the airport at this time. 

Taxi Service 

 

City Cab and Yellowknife Cab offers taxi service to and from YZF. Taxis are located just outside the terminal building in front of the arrival doors. A direct no-cost telephone line is also located at the business directory board next to the security desk. 

To arrange for accessible taxi service, please contact the taxi provider at least 24 hours in advance. 

Car Rentals

 

All providers of rental car services at YZF are obligated to provide vehicles that are equipped with hand control systems. Please confirm availability of specialized vehicle prior to arrival, to allow sufficient time to correctly position the fleet. 

For a list of accommodating companies and their contact information, please visit our Traveller Information page. 

Feedback 

 

We are committed to creating an inclusive and welcoming travel experience to everyone who visits YZF. Do you have feedback that would help us remove barriers and or provide additional services to improve your experience? Let us know by filling out this form. 

If your complaint is not resolved, the Canadian Transportation Agency offers a dispute resolution service. YZF's training program is available to those who request it. 


Additional resources 

For more information, please contact Airport Administration Monday to Friday 8:00 a.m. to 4:30 p.m. MT by phone at 867-767-9091 or email YZFaccessibility@gov.nt.ca