Airports

Accessibility

Yellowknife Airport (YZF) is committed to helping passengers who face everyday challenges by removing barriers and offering additional services.  

Regulation 


YZF is subject to the Canadian Transportation Agency’s  Accessible Transportation for Persons with Disabilities Regulations (ATPDR) and the regulations that apply to it. 

Our obligations under the act are the following: 

Part 1 – Requirements Applicable to Transportation Service Providers 
Part 4 – Requirements Applicable to Terminal Operators 

Accessibility questions or requests 

 

Passengers with special needs can contact YZF's Administration Office with any questions about the services or amenities listed below on weekdays from 8 a.m. to 4:30 p.m. We encourage everyone who requires special assistance to inform their airline and pre-arrange ground transportation for their specific needs. 

Curbside Assistance 


Curbside assistance is available for passengers with a disability and/or reduced mobility. This service includes assisting passengers with their wheelchair or mobility device and their baggage. Please park curbside by Departures in the marked accessible parking spot. 


Curb to Terminal - Contact the YZF Security office at 867-873-0657 for curbside assistance into the terminal. Arriving passengers will be assisted at curbside and escorted into the terminal building to the passenger’s airline check-in counter. Wheelchairs are available if required. Assistance by guiding is also available if required. As per ATPDR regulations, airline staff are responsible for providing assistance once at the check-in counter.
During the travel process - It is recommended that passengers contact their airline to coordinate the assistance they require. Assistance by guiding is also available if required. Airline staff will provide a wheelchair if required.
Terminal to curb - After luggage has been retrieved, YZF Security staff will escort the passenger to their curbside transportation. Wheelchairs are available if required. Assistance by guiding is also available if required.
 

Airport amenities 

 

YZF strives to maintain a welcoming and accessible facility. Amenities include: 

  • Accessible parking stalls 
  • Wheelchair service
  • Automatic doors 
  • Accessible washrooms 
  • Accessible ground transportation options  
  • Elevator provides access to the second floor Administration Office.
  • Curbside Assistance 
  • Pet Relief Areas
  • Induction counter-loop system for hearing impaired
     

A map of the terminal including all amenities is available here. 

Pet relief area

 

YZF has a pet relief area available for those travelling with a service animal or pet. The pet relief area before entering security is located outside the departure doors to your left.

Please note that there is not pet or service animal relief area past security.

Ground Transportation 

 

Accessible ground transportation can be provided by car rental agencies, taxi and private shuttle companies. Passengers must book their own ground transportation. Advance booking is recommended to ensure availability.

There is no public transit to or from the airport at this time. 

Taxi Service 

 

City Cab and Yellowknife Cab offers accessible taxi service to and from YZF to people using wheelchairs and can accommodate non-folding or non-collapsible mobility aids. Taxis are located just outside the terminal building in front of the arrival doors. A direct no-cost telephone line is also located at the business directory board next to the security desk. 

To arrange for accessible taxi service, please contact the taxi provider at least 24 hours in advance. 

Car Rentals

 

All providers of rental car services at YZF are obligated to provide vehicles that are equipped with hand control systems, including the capability of carrying non-folding or non-collapsible mobility aids. Please confirm availability of specialized vehicle prior to arrival, to allow sufficient time to correctly position the fleet. 

Feedback 

 

We are committed to creating an inclusive and welcoming travel experience to everyone who visits YZF. Do you have feedback that would help us remove barriers and or provide additional services to improve your experience? Let us know by filling out and sending this form to YZFaccessibility@gov.nt.ca. 

Complaints can be directed to airport administration by phone at 867-767-9091 or by email at YZFaccessibility@gov.nt.ca. 


Additional resources 

For more information, please contact Airport Administration Monday to Friday 8:00 a.m. to 4:30 p.m. MT by phone at 867-767-9091 or email YZFaccessibility@gov.nt.ca