Government-operated Driver and Motor Vehicle (DMV) offices have reopened for in-person services.

Issuing offices have limited capacity in order to ensure staff and clients are physically distancing. Capacity varies depending on the community and size of the office, so clients are asked to refer to instructions from DMV staff.

While Inside the Issuing Office

While you’re inside the issuing office, please wear a face mask and practise physical distancing by staying at least two metres away from others. As part of COVID-19 safety measures, DMV offices will provide staff with hand sanitizer, disinfectant wipes and gloves.

Government-operated DMV offices have limited capacity in order to maintain physical distancing and ensure the health and safety of staff and clients. Walk-in appointments are booked on a first-come, first-served basis. Capacity varies depending on the community and size of the office. Clients are encouraged to book an appointment in advance by contacting their local office and referring to instructions from DMV staff.

Note: the Yellowknife DMV office is an exceptionally busy location. With limited capacity inside, walk-in appointments are not guaranteed. Yellowknife clients are advised to book an appointment in advance by emailing DMV@gov.nt.ca with the following  information:

• Service you require (driver’s licence or vehicle registration)
• First and last name
• Please advise whether you have obtained prior issuing office services

If you are experiencing the following symptoms, please do not show up for your driver examination: fever, cough, shortness of breath or sore throat. You may cancel your appointment prior to 24 hours of the appointment without penalty. You may rebook at a later time at no fee.  Do not book an examination until you have been cleared by a physician or have self-monitored for 14 days.

Online Services

Whenever the option is available, the public is urged to continue to take advantage of online services rather than visit DMV offices in person.

The following services are available to clients online at www.idmv.inf.gov.nt.ca:

• Vehicle registration renewals/registration reprints/registration cancellations
• Renewals and replacements of driver’s licences/general identification cards
• Driver abstracts

Questions and Answers

Q: What health and safety measures are government-operated DMV offices taking during the COVID-19 pandemic?

A: On July 14, 2020, government-operated Driver and Motor Vehicle (DMV) offices will reopen for in-person services while ensuring compliance with Chief Public Health Officer (CPHO) orders. 

All clients will be requested to bring and wear a face mask, and practise physical distancing by staying at least two metres away from others while inside the issuing office.  As part of COVID-19 safety measures, DMV offices will provide staff with hand sanitizer, disinfectant wipes and gloves.

Issuing offices will have limited capacity in order to ensure staff and clients are physically distancing. Capacity will vary depending on the community and size of the office, so clients are asked to refer to instructions from DMV staff.

Q: My driver examination appointment was cancelled due to COVID-19. Do I have to rebook the appointment?

A: Clients whose driver examination appointments were cancelled due to COVID-19 will take priority and will be rebooked at no fee. DMV staff will contact them to rebook their appointment. If you do not hear from someone within three days, please email DVLicensing@gov.nt.ca.

Q: What DMV services are available online?

A: The following services are available to clients online at www.idmv.inf.gov.nt.ca:

• Vehicle registration renewals/registration reprints/registration cancellations
• Renewals and replacements of driver’s licences/general identification cards
• Driver abstracts

For online support, contact: 1-844-368-4698

Q: My driver’s licence / general identification card / motor vehicle certificate of registration is expired. What should I do?

A: Due to COVID-19, any driver’s licence, general identification card or motor vehicle certificate of registration that expires during the period of March 31 to August 31, 2020, will remain valid until September 1, 2020. You can renew your card online or at your local DMV office. For more information on the application process, click here.
 

Q: Where can I find more information on DMV services?

A: For information on DMV services and how to apply for these services, click here.